Data Deletion

Delete your whole account

Email hello@worddecks.com with “Word Decks account deletion request”. Include your username and, if possible, email from the address on the account. Owned public share links are removed with the account. If you want only a particular share removed, include its URL.

Deleting the shared account affects both games: account access, saved results, friends, streaks, trophies and leaderboard/league records are removed, along with linked server feedback, analytics and owned share links. This is permanent. Guest records and information held by external providers are checked separately. We may need proportionate information to verify ownership. Never send a password, Facebook token or recovery link.

Delete Facebook-linked information

Email us with “Facebook data deletion request” and your Word Decks username. Say whether you want only the Facebook-linked information removed or the whole Word Decks account deleted. We will explain if another sign-in method is needed to keep account access.

Disconnecting is different from deletion

You can unlink Facebook through Account if another sign-in method remains, or remove Word Decks through Facebook’s Apps and Websites settings. This ends the connection; it does not by itself erase your Word Decks account, past gameplay or information Meta holds independently. Use Meta’s own privacy controls for requests to Meta.

Guest play and analytics

Clear Word Decks site data in your browser to remove locally saved preferences, guest identifiers and history. This can sign you out and reset accessibility settings. Browser clearing does not remove server records.

For server or analytics erasure, contact us and describe the game, relevant dates and any information you already have that could help locate the records. Do not send credentials or collect extra data just for this request. We explain if anonymous records cannot reasonably be linked to you.

Use No thanks / withdraw to stop future optional analytics. Withdrawal is separate from deleting previously collected data.

What happens next?

Requests are normally free. We respond without undue delay, normally within one month. If verification, clarification or a lawful extension affects timing, we explain it. Complex or multiple requests can permit up to two additional months.

We remove or anonymise personal information when there is no remaining lawful reason to keep it. Some proportionate records may remain for a legal obligation, security investigation or legal claim; if we refuse part of a request, we explain the reason and your complaint rights.

Restricted backups may retain deleted records until replaced. We do not return deleted accounts to ordinary use when recovering a backup. Non-identifying aggregate statistics may remain. Removing a share cannot guarantee removal of screenshots, forwarded copies or previews cached by social platforms.

We confirm the outcome and, where required and possible, tell relevant recipients about the deletion.

Questions or complaints

Contact hello@worddecks.com or read the Privacy Policy. You can complain directly to the ICO.